Are you interested in the steps to improve IT support and Help Desk expertise? If that is you, you will like our course, “IT Security Fundamentals for Help Desk IT Technical Support.” The course covers the main security risks one may face and how to prevent such a thing from happening in an organization. In the next entries, the safe operating procedures of networks and the protection of valuable resources will also be described.
This course, IT Security Fundamentals for Help Desk IT Technical Support, will teach the fundamentals of firewalls and VPNs, how to implement IDS/IPS, antivirus solutions, and patch management for endpoints. You will also be trained on choosing a good password, multi-factor authentication, securing your email, and avoiding phishing schemes. Furthermore, you will learn to provide end-users with information on such vital security steps.
This entails incorporating real-life facets of applying IT security controls and dealing with security mishaps into the course. By the end of this program, you will understand how to harmonize your help desk functions from the best practices and legal frameworks that are set in the IT business, thus qualifying you as a strong hero in any team. Do not let this opportunity slip away from you; register now and be a competent IT security professional.
IT Security Fundamentals for Help Desk IT Technical Support Table of Contents:
- Understanding the Cybersecurity Landscape: 05:57
- Configuring Windows Security Settings in Windows 11: 08:08
- Using Microsoft Defender to Perform a Virus Scan and Remove Detected Threats: 07:19
- How to Use the Microsoft Defender Antivirus Scan: 03:09
- Using Virtualization to Test Software & Security Patches: 04:06
- Viewing and Configuring the Windows Built-in Firewall Rules: 06:35
- Glossary of Common Cybersecurity Terms: 02:58
- Malware, Phishing Attacks, and Social Engineering Techniques: 11:15
- Insider Threats, Accidental Data Breaches, and Mitigation Strategies: 07:23
- Using Windows 11's SmartScreen to Protect Against Malicious Downloads & Websites: 04:03
- Enabling & Configuring Windows 11's Controlled Folder Access to Prevent Attacks: 02:38
- Checklist of Common Security Threats and Prevention Methods: 02:59
- Firewalls, Virtual Private Networks (VPNs), and IDS/IPS: 09:47
- Setting Up a VPN Connection Using Windows 11's Built-in VPN Client: 03:42
- Configuring Windows 11's Network and Sharing Settings for Improved Security: 04:31
- Using the Windows Local Security Policy Editor: 04:34
- Wireless (Wi-Fi) Security: 04:58
- Network Security Best Practices Guide: 02:54
- The Importance of Endpoint Security to Combat Common Threats: 02:59
- Types, Features, Configuration, and Updating of Antivirus Software: 04:18
- Configuring Windows Defender's Real-Time Protection & Cloud-Delivered Protection: 05:22
- Microsoft Defender for Endpoint: 05:57
- Comparison Chart of Popular Antivirus Software: 02:03
- The Importance of Using Strong and Unique Passwords: 04:16
- Using Password Managers to Secure Website Login Information: 07:01
- Enabling & Configuring Windows Hello for Biometric Authentication in Windows 11: 02:02
- Setting Up Two-Factor Authentication for Your Microsoft Account: 03:04
- Setting Up and Using Windows 11's Dynamic Lock Feature: 02:22
- How to Enable Secure Sign-In (Ctrl-Alt-Del) in Windows: 04:45
- Password Strength Checklist and MFA Setup Guide: 02:35
- Email Security Best Practices and Identifying Phishing Attempts: 03:26
- Verifying Email Sender Addresses: 02:27
- Microsoft Defender for Office 365 Overview: 05:19
- Using Windows 11's Built-in Email Client to Identify & Report Suspicious Emails: 04:16
- The Importance of Data Encryption and Types of Data That Require Encryption: 02:50
- Setting Up and Managing Windows 11's BitLocker Encryption: 10:27
- File & Disk Encryption Methods, and Secure Data Transfer Protocols and Practices: 04:26
- Managing Storage Space in Windows and Configuring Storage Sense: 03:58
- Using Microsoft OneDrive Personal Vault to Store Sensitive Files: 04:30
- Data Encryption and Secure Data Handling Guide: 02:12
- Developing an Incident Response Plan with Roles and Responsibilities: 02:32
- Identifying, Containing, Documenting, and Reporting Security Incidents: 04:09
- Creating and Managing Windows 11's System Restore Points for Quick Recovery: 05:03
- Overview of Common Security Regulations and Their Scope and Applicability: 02:54
- The Importance of User Education and the Role of End-Users in Cybersecurity: 02:43
- Checking Your System for Security Patches: 03:33
- Using Microsoft Intune to Enforce Device Compliance Policies: 05:15
- Compliance Requirements Summary and Resources: 02:45
Who is this course for?
- Support personnel in the information technology department who wish to study how to enhance and maintain PC, email, and network security.
- System Administrators
- Windows Administrators
- IT Support Technicians
- Computer Technicians
Click on the links below to Download IT Security Fundamentals for Help Desk IT Technical Support!
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